Habitat for Humanity in Punta Gorda, FL Closed now

Reviews about Habitat for Humanity

• ★ ★ ★ ★ ☆

  February 07, 2019, by Sharyn T.
  The staff were very nice, but "some managers" needs to grow a heart. I bought two twin box springs for my parents who live in an assisted living. When we tried to fit them onto their beds, the box springs were about 5 inches too long... NOT a twin size. These were purchased with their Social Security money and they are on a tight budget, thus buying from thrift shops. Since it was THEIR mistake, I called the next day to return them (we had to go buy new ones since they needed beds to sleep on that night). The district manager said NO... only store credit. I explained that they cannot shop and so store credit would be of no use to them. He would not allow a refund, so my 90+ year old parents are out $100 for items that were mis-sized by Habitat. SHAME ON THIS MANAGER!!!!! I have decided to contact the Florida main office/CEO. Should this be resolved... I will remove this negative review. UPDATE: Upper management made it right... their mistake, so my parents were able to receive a refund. Sometimes, you need to go to the top... but at least it was resolved appropriately. They've won back my business!